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Summary Care Record
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Medically Reviewed
Dr David Tang, Medical Director · April 2026
Patient Guide · Medical Records

How to Get Your
Summary Care
Record —

A Summary Care Record (SCR) is an electronic summary of your key medical information held by your GP. It includes your current medications, allergies, adverse reactions, diagnoses, and past treatments. Over 56 million patients in England have one, and around 98% of GP practices contribute to the system.
56M+ patients with an SCR in England
98% of GP practices contribute
30d legal maximum — always free
Start your application → Check Eligibility →
Someone typing on their laptop
Your records
NHS App access
in 5 minutes
Available right now
Lady in her late 30s discussing with a doctor about her medical records
SCR Coverage
98 %
of GP practices contribute
to the system
What your records tell us

Why Naturecan Clinic Needs Your Summary Care Record

When you apply to be assessed at Naturecan Clinic, your clinical team needs to verify several things from your documented medical history.
Your SCR is the quickest and most reliable way to evidence these. The key checks include confirming that medical cannabis is not clinically contraindicated for you, that your condition is documented, and that you have evidence of prior treatments that did not provide adequate relief.

It gives our doctors a verified clinical record rather than relying on memory or self-reporting.
Your SCR is maintained by NHS England and updated every time your GP adds new information to your file — any recent doctor visits or prescriptions will be visible.
You are legally entitled to request your Summary Care Record at any time, and you do not need to give a reason. Under the UK Data Protection Act 2018 and UK GDPR, your GP must provide a copy of your medical records free of charge within 30 days of your request.
Requirement 1
1
A confirmed diagnosis
For the condition you are seeking treatment for, such as chronic pain, anxiety, PTSD, or a sleep disorder.
Requirement 2
2
Evidence of at least two previous treatments
For that condition. This is a standard eligibility requirement across UK medical cannabis clinics and ensures that cannabis-based treatment is being considered as a specialist option, not a first-line choice. If you have seen a private physio or therapist, you may need documentation from them too.
What counts as a previous treatment?
  • check_circle
    Prescription medications (including those you stopped due to side effects)
  • check_circle
    Over-the-counter medications used regularly for the condition
  • check_circle
    Physiotherapy, osteopathy, or chiropractic treatment
  • check_circle
    CBT, counselling, talking therapies, or psychiatric treatment
  • check_circle
    Acupuncture, TENS therapy, or other pain management interventions
  • check_circle
    Even treatments you were offered but declined may still count. Our team can advise.
help_outline Not sure if you qualify? Check your eligibility →
If you are not sure whether your history meets the threshold, do not let that stop you from applying — our patient care team will be happy to review your situation before you pay for a consultation. If you are not eligible, you will receive a full refund.
How it works

See How Easy It Is to Get Your Records

From the NHS App to emailing your GP — our patient care team walks you through every step. Most patients have their Summary Care Record in hand within 5 to 10 minutes.
Use the interactive walkthrough to see exactly what each option looks like — press play or step through at your own pace.
phone_iphone Option 1 — NHS App walkthrough
mail Option 2 — GP email template in action
support_agent Option 3 — clinic requests on your behalf
touch_app Step through manually or press play
Option 01 · NHS App
9:41
Search
Good morning
💊
Medicines ›
📅
Appointments ›
📋
Health record ›
🔬
Test results ›
‹ Back
Health record
Medications
Sertraline 50mgNaproxen 250mgOmeprazole 20mg
Diagnoses
• Chronic lower back pain (M54.5)
• Generalised anxiety disorder
Previous treatments
• Physiotherapy — 8 sessions 2022
• CBT referral completed 2023
• Naproxen — stopped: GI side effects
‹ Health record
Download records
📄
Saving as PDF…
health-record.pdf
0%
New email
To:
Subject:
Request for Summary Care Record
✉️
Email sent
GP has up to 30 days to respond — most reply in 5–10 working days
Your GP is legally required to provide your records
free of charge
. If they ask for payment, refer them to UK GDPR.
Naturecan Clinic
Request records
We'll contact your GP for you
Your GP surgery
Whitfield Street Medical Centre
GP email / phone
whitfield@nhs.net
✓
I give Naturecan Clinic permission to contact my GP surgery to request a copy of my Summary Care Record on my behalf.
Confirm permission →
Naturecan Clinic
Request sent
Contacting your GP…
Our patient care team will follow up within 1 working day. No further action needed from you.
Open the NHS App and tap "Health record"
Option 1 · NHS App
1
Open Health record
Tap in NHS App menu
2
View your records
Medications, diagnoses, treatments
3
Save as PDF
Download instantly
Option 2 · Email GP
4
Compose email
Template typed out
5
Email sent
GP responds 5–10 days
Option 3 · Clinic
6
Grant permission
We contact your GP
7
We handle it
No action needed
‹ ▶ › Step 1 / 7 Open the NHS App. Tap "Health record" in the main menu. 1×
Three ways to get it

How to Get Your Summary Care Record

Choose whichever works best for your situation. All three are free, and our patient care team can support you through any of them.
Fastest · 5–10 min
Download from the NHS App
Option 01
Access your health record instantly using your NHS login, or your name, date of birth, and postcode.
  1. 1 Download the NHS App from the App Store or Google Play, or visit nhs.uk/nhs-app
  2. 2 Log in or create an account. You will need to verify your identity — this usually takes a few minutes.
  3. 3 Once logged in, go to "Health record" from the main menu.
  4. 4 Download or screenshot each relevant section — medications, allergies, conditions, immunisations, test results.
  5. 5 Save as PDF and upload during your application or email to support-uk@naturecanclinic.com
Important:
Not all GP practices have fully digitalised their records. If the NHS App shows limited or no information, your practice may not yet upload to the system. Use Option 2 or 3 below.
open_in_newDownload the NHS App
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5–10 working days
Email your GP surgery
Option 02
Contact your practice directly. A template is ready to copy in the section below — your GP is legally required to respond free of charge.
  1. 1 Find your surgery's contact details at nhs.uk/service-search/find-a-gp
  2. 2 Use the email template in the section below — it covers everything your GP needs.
  3. 3 Your GP practice is legally required to provide your records free of charge. If they ask for a fee, refer them to the UK Data Protection Act 2018.
  4. 4 Once received, save as PDF and upload to your application or email support-uk@naturecanclinic.com
If you have difficulty, the
Information Commissioner's Office (ico.org.uk)
handles complaints about data access requests.
arrow_forwardFind your GP surgery
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Easiest · We handle it
Let us request records for you
Option 03
Our patient care team contacts your GP directly. All we need is written permission during your application. Completely free.
  • ✓ You have found your GP practice unresponsive or slow to reply
  • ✓ You are unsure exactly what to request
  • ✓ You would simply prefer us to handle the admin
  • ✓ English is not your first language and you would like support with the request
Our team regularly liaises with GP practices across the UK and knows exactly what information our doctors need.
This is a completely free service — there is no additional charge.
arrow_forwardStart your application
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What If Your Treatment or Diagnosis Was Private?

Private consultations, specialist appointments, and therapy sessions are not always recorded on your NHS Summary Care Record. If any part of your care happened privately — whether that is a diagnosis, a course of physiotherapy, or a referral to a psychiatrist — you will need to contact that clinic or practitioner separately and request copies of their letters, reports, or discharge summaries. You can then upload these alongside your SCR. Our doctors will review all documents together to build a complete picture of your treatment history.

Step by step

How to Send Your Records to Naturecan Clinic

picture_as_pdf
Save as PDF
Save as PDF if possible — this is the fastest format for our clinical team to review.
upload_file
Upload directly during your application
On our onboarding page you can upload your SCR and any supporting documents directly to your application.
alternate_email
Or email it to us
Send to
support-uk@naturecanclinic.com
and our patient care team will add it to your file.
phone_android
Only have a paper copy?
Scan it using any free phone scanning app such as Adobe Scan or Microsoft Lens. Clear photographs of each page are also acceptable — just make sure the text is legible and all pages are included.
Start your application →
Don't let it block you

What If My GP Is Slow to Respond?

This is more common than you might think, and it should not stop you from starting your application. Here is what you can do.
calendar_today
Follow up after 7 working days
A polite phone call or second email often moves things along.
gavel
Know your rights
Under UK GDPR, your GP must provide your records within 30 days. They cannot charge you for this.
support_agent
Ask us for help
Our patient care team deals with GP practices every day. If you give us permission, we can follow up on your behalf.
rocket_launch
Start your application anyway
You can begin the process while you wait for your records. We will not book your consultation until we have everything we need, but getting started means you are ready to go as soon as your SCR arrives.
Ready when you are

Start now — don't wait
for your records

Your SCR is the key — but you don't need it in hand before you begin. Start your application today and your patient care team will help you gather everything at the right time.
Start your application → Check Eligibility First →
Waited more than 30 days?
You have the right to escalate to the Information Commissioner's Office at
ico.org.uk
. We can also advise you on next steps.
emergency_home
This is not an emergency service

If you or someone else is in danger, or you are experiencing a mental health crisis — do not use this complaints form.

Patients experiencing severe deterioration in mental health, thoughts of self-harm, acute psychiatric symptoms, or severe side effects should seek urgent medical support immediately. The complaints and feedback process is not the right pathway for urgent or emergency situations.

emergency Emergency Call 999 local_hospital Emergency Go to A&E support_agent Urgent — 24/7 NHS 111 volunteer_activism Emotional support — 24/7 Samaritans 116 123

If your concern is not urgent — for example, a question about your prescription, an experience during a consultation, or a process issue — please continue to the feedback and complaints section below. All complaints are handled confidentially and will not affect your care.

Common questions

Frequently Asked Questions

Everything patients ask us before starting their application. If your question isn't here, our team is here to help.
Ask our team →
  • What is included in a Summary Care Record?add
    A Summary Care Record typically includes your current medications, allergies, adverse reactions to medicines, diagnoses, and past treatments. An enriched SCR may also include significant medical history, communication preferences, and end-of-life care information. For a medical cannabis consultation, we primarily need your medications, diagnoses, and treatments tried.
  • Is a Summary Care Record the same as my full medical records?add
    No. Your full medical records contain your complete GP history — every single appointment, test result, and clinical note. A Summary Care Record is a shorter electronic summary of the most important information. For most medical cannabis consultations, an SCR is sufficient. In some cases, our doctors may request additional records.
  • Can I see my Summary Care Record on the NHS App?add
    Yes, in most cases. If your GP practice uploads records to the NHS system, you can view your health record directly in the NHS App under "Health record." However, not all practices have fully digitalised their records, so the information available may vary. If the app shows limited data, contact your GP directly.
  • Do I have to pay for my medical records?add
    No. Under the UK Data Protection Act 2018 and UK GDPR, your GP must provide a copy of your medical records free of charge. If your GP practice asks for a fee, you can politely remind them of their obligations under the law.
  • Can my GP refuse to give me my records?add
    In almost all cases, no. You have a legal right to access your medical records. A GP can only withhold records in very limited circumstances — for example, if releasing the information could cause serious harm to you or someone else. This is extremely rare. If you experience difficulty, please reach out — our team is here to help.
  • How many treatments do I need to have tried for medical cannabis?add
    You will typically need to have tried at least two previous treatments for your condition. These can include prescription medications, over-the-counter treatments, physiotherapy, talking therapies, or other interventions. Treatments you were offered but declined may also count. If you are unsure whether you meet this threshold, our patient care team can review your situation before you book a consultation.
  • What if my records show treatment from a private clinic?add
    Private treatments are not always recorded on your NHS Summary Care Record. If any part of your care happened privately, contact that provider and request copies of their clinical letters or reports. You can upload these alongside your SCR and our doctors will review everything together.
  • Can I get medical cannabis without providing medical records?add
    No. UK regulations require doctors to review your clinical history before prescribing a controlled substance. Your Summary Care Record is the standard way to evidence your diagnosis and prior treatments. Without it, a doctor cannot safely or legally prescribe.
  • I live in Scotland. Do I have a Summary Care Record?add
    Scotland uses a different system called the Emergency Care Summary (ECS). The process for requesting your records from your GP is the same — contact your practice directly or use the NHS Scotland app. Our team can guide you through the specific steps.
  • How long does it take to get my records?add
    Via the NHS App, you can access your records in minutes. If you email or phone your GP, most practices respond within 5 to 10 working days. Your GP is legally required to provide your records within 30 days.
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Ready to start?

Getting your SCR is the first step

Once you have your Summary Care Record, you can begin your application at Naturecan Clinic in minutes. If you are stuck at any point — whether your GP is unresponsive, the NHS App is not showing your records, or you are not sure what to send — our patient care team is here to help.
Start your application → CHECK ELIGIBILITY FIRST →
Need help gathering your records? Email us at support-uk@naturecanclinic.com and we will guide you through it step by step.